Customer Service at Online Casinos – Explained
Every online casino should offer top customer support and services to its players. Even so, each casino may differ in terms of what it offers in the way of assistance and what it deems to be top support. For this reason, it is sometimes good to get a handle on what level of support and services you should expect to see at online casinos. Allow us to explain right here.
An FAQ Can Make Things Simple
First and foremost, any decent online casino should offer an FAQ guide. While these weren’t that common a few years back, they are now. An FAQ guide will allow you to seek out answers to your own questions and queries. However, you’re going to want to ensure that the guide is of a suitable enough size to make this work.
Live Chat Is a Must in 2022
Live chat is a must in the modern day and age. However, we’ve seen some casinos that seem to think that live chat and having chatbots are the same thing – they aren’t. We don’t want to see automated chatbots offering advice any more than we want to see limited support hours. We would want full-in live chat support, available from team members on a 24/7 basis at the very best casinos.
E-Mail Assistance Needs to Be Speedy
If e-mail options are provided (and they usually are), we would want to see a speedy response time. Too many casinos simply claim to offer support in under 24 hours and leave it to the wire to provide a response. This is because they do not have 24/7 support, even if they claim they do. If a support team has 24/7 support, that should include e-mail responses.
What About Telephone and Social Media Options?
It is also worth discussing the other types of support options you can regularly find at top betting sites like Rollers.io. These are known as telephone and social media options. Telephone support options are worthless unless they are free for you to use. On top of that, they should be based in your country and not a call centre out in the middle of nowhere. Furthermore, when it comes to social media support, we’re not thinking of Facebook or YouTube. We’re thinking more like WhatsApp or Telegram – dedicated services where you can reach out and receive a near-instantaneous response from your casino.
Are We Still Doing Snail Mail?
Evidently, we are still doing snail mail – at least in a handful of online casinos. Admittedly, for the most part, we don’t expect to see snail mail offered at betting sites. That said, you can still use this service if you want. We do not recommend it. Sending off a letter via snail mail not only costs money (for the stamp and postage), but it will also be a week before they receive your letter and response. It is, put simply, not an option you want to use for casino assistance.
